General FAQ
Why are your rates lower than others in this field?
PROTEGGA desires to have Computer Forensics, e-Discovery, Data Recovery, and Litigation Support services available to everyone, not just those blessed financially, while providing the same, or greater, expert level of service available anywhere.
How were your rates determined?
Utilizing the following factors and 20+ years of experience, PROTEGGA has set rates that are fair to everyone involved.
1."... doing what is right; even when it's not in your best interest."
2. Length and expense of education.
3. Experience required.
4. Insurance costs.
5. Specialized training and tools.
6. Licensing requirements.
7. Cost of qualified personnel.
8. Facilities costs.
9. Industry acceptance and historical trends.
What forms of payment do you accept?
PROTEGGA accepts checks, cash, MasterCard, and VISA. Given the right situation, we have provided payment plans as well.
What license does the State of Texas require?
In Texas, if a company engages in the business of securing, or accepts employment to secure, evidence for use before a court, that company is required to have a Private Investigator’s License, according to Texas Occupations Code Sec 1702.104. Private Investigation companies are overseen by the Private Security Board of the Texas Department of Public Safety. Click here to verify the license of Private Investigators and Private Investigation Companies. This applies only to Computer Forensics. E-discovery, Data Recovery, and Litigation Support are not licensed. Just be careful of the "thin grey line".
What geographic areas do you serve?
While most services are available anywhere within the United States, PROTEGGA primarily serves the State of Texas. PROTEGGA is located in Plano, Texas. From here, PROTEGGA has served clients since 2003 within the Dallas and Fort Worth area, as well as, New York, California, Florida, and Utah. PROTEGGA has supported cases all over North Texas in Dallas County, Collin County, Rockwall County, Denton County, and Tarrant County courts.
Do you ever provide your services Pro Bono?
In short, the answer is yes. The primary goal of PROTEGGA is to ensure our services are available to everyone that has a need. We have provided services for free and at discounted rates when the situation requires it. If you have a need, contact us and let us see if we can assist you.
How do I file a complaint with the Private Security Board?
Hopefully, your issue is not with PROTEGGA, but rather with another firm. In any case, if we, or another firm, have failed to resolve your issues, here is the contact information for the Private Security Board. Please include the name of the firm and the license number in any correspondence with the Private Security Board. For PROTEGGA use, PROTEGGA LLC Texas License #A13971.
Private Security Bureau
By mail – PO Box 4087, Austin, TX 78773
By facsimile – 512-424-7729
Where should I go to serve a subpoena on a PROTEGGA employee?
Hopefully, you have contacted PROTEGGA before going to the trouble of a subpoena. We are in the business of appearing at depositions, hearings, and trials and always try our best to accommodate everyone's needs, regardless of who's paying the bill. If you still need to serve us, use the address below.
730 E. Park Blvd
Suite 210
Plano, Texas 75074
